SMS Portal

The SMS Portal allows administrators to create, schedule, manage, and monitor SMS campaigns sent to customers.
Campaigns can be recurring (daily, weekly, monthly) or one-off, and include full delivery tracking.

Overview

The SMS Portal provides:

• A dashboard overview of SMS activity
• Creation and scheduling of SMS campaigns
• Editing existing campaigns
• Viewing campaign recipients and delivery results
• Monitoring SMS credit usage

Navigation

Go to:

Admin → SMS Portal

The page is divided into two main tabs:

• Campaigns – Manage and monitor SMS campaigns
• Credits – View available SMS credits and top-ups

Campaign Dashboard

At the top of the Campaigns tab, you'll see summary cards:

Dashboard Metrics

Metric	Description
Total Campaigns	Number of SMS campaigns created
Messages Sent	Total successfully delivered messages
Failed Deliveries	Messages that failed to send

These values update automatically as campaigns run.

Searching & Exporting Campaigns

Search Campaigns

Use the Search Campaign field to filter campaigns by:

• Campaign name
• Type
• Recurrence
• Scheduled day

Export Campaign Data

Click Download to export the campaign list as a CSV file.

Campaign List

Each campaign displays the following information:

Column	Description
Campaign	Campaign name
Type	Campaign category (e.g. Birthday, Promotional)
Recurrence	How often the campaign runs
Day	Scheduled day (weekly/monthly)
Time	Time messages are sent
Start	Campaign start date
End	Campaign end date (if applicable)
Sent	Total messages sent
Failed	Total failed deliveries
Active	Indicates if the campaign is currently active
Recipients	View recipients and delivery results
Edit	Edit campaign details

Viewing Campaign Recipients

Click View under the Recipients column to see:

• Recipient name
• Phone number
• Message content
• Delivery status
• Sent date and time

This helps verify who received messages and whether delivery was successful.

Creating an SMS Campaign

Click Add Campaign to open the Create SMS Campaign modal.

Campaign Details

Field	Description
Campaign Name	Descriptive name for the campaign
Message Body	SMS content (recommended under 160 characters)

⚠️ A character counter shows when the message exceeds 160 characters.

Schedule

Field	Description
Start Date & Time	When the campaign begins
End Date & Time	Optional end date
Scheduled Time	Time of day messages are sent

Configuration

Recurrence Type

Select how often the campaign runs:

• One-time
• Daily
• Weekly
• Monthly

Campaign Type

Select the category (e.g. Promotional, Birthday).

Conditional Scheduling

Depending on the recurrence type:

Weekly Campaigns

Select Scheduled Day of Week (e.g. Monday)

Monthly Campaigns

Select Scheduled Day of Month (1–31)

The system automatically clears conflicting fields when switching recurrence types.

Create Campaign

Click Create to save and activate the campaign.

Editing an SMS Campaign

Click the edit icon (✏️) on a campaign row to open the Edit SMS Campaign modal.

You can update:

• Campaign name
• Message body
• Start and end dates
• Scheduled time
• Recurrence and campaign type
• Scheduled day (weekly/monthly)

Click Update to save changes.

Campaign Status

Each campaign has an Active status:

• 🟢 Yes – Campaign is active and will send messages
• 🔴 No – Campaign is inactive

Credits Tab

The Credits tab displays:

• Available SMS credits
• Credit usage
• Top-up options (if enabled)

Credits are required for SMS delivery.
If credits run out, messages will fail to send.

Important Notes

• SMS messages longer than 160 characters may be split into multiple messages
• Campaigns only run within their start and end dates
• Ensure recurrence settings match your intended schedule
• Failed messages still consume credits depending on provider rules

Best Practices

• Use clear, short campaign names
• Keep messages concise and actionable
• Double-check recurrence rules before saving
• Regularly monitor failed deliveries
• Ensure sufficient SMS credits before launching campaigns